Privacy Policy

Upper Residence Property Ltd is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or contacting us, you agree to the collection and use of information as outlined in this policy.

1. Data Controller

Upper Residence Property Ltd is the Data Controller responsible for your personal data.

2. Personal Data We Collect

We may collect and process the following personal data:

• Full name
• Email address
• Telephone number
• Messages and enquiry details
• Property or tenancy-related information
• Technical data such as IP address, browser type, and website usage data

3. Lawful Basis for Processing

Under UK GDPR, we process personal data on the following lawful bases:

• Consent – where you have given clear permission
• Contract – where processing is necessary to manage tenancy or property services
• Legal obligation – where we are required to comply with the law
• Legitimate interests – to manage enquiries, improve services, and operate our business fairly

4. How We Use Your Personal Data

Your personal data is used to:

• Respond to enquiries and communicate with you
• Manage property viewings, tenancies, and related services
• Meet legal and regulatory requirements
• Improve our website and customer experience

We will not use your data for marketing purposes unless you have explicitly consented.

5. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. Personal data is stored securely and only accessed by authorised personnel.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to meet legal obligations.

6. Sharing Your Personal Data

We do not sell or rent your personal data to third parties.

We may share limited personal data with trusted third parties such as:

• Property management or maintenance contractors
• IT and system service providers
• Legal or regulatory authorities (where required by law)

All third parties are required to handle your data in accordance with UK GDPR.

7. Cookies

Our website uses cookies to enhance functionality and analyse website traffic. Cookies do not collect information that directly identifies you.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your personal data
• Request restriction of processing
• Object to processing
• Request data portability
• Withdraw consent at any time (where consent is the lawful basis)

To exercise your rights, please contact us using the details above.

9. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Website: https://ico.org.uk

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.